Complaints
Wavecrest is a global managed voice and messaging services company on a mission to bring trust, transparency and ease back to the global voice market.
Reporting calls for Wavecrest UK numbers
We have number ranges allocated from The Office of Communications (OFCOM), a government-approved authority for telecommunications in the UK.
We assign these numbers to other businesses who may then allocate, assign or sell them to their own subscribers. Unfortunately, some individual subscribers of these companies may misuse these numbers.
We perform due diligence on all companies that we work with, but we are not permitted to obtain details of their end-user subscribers.
If we learn of any instance of misuse or illegal activity using one of our numbers, we take immediate action through our clear 2 step process.
- We contact the company that we assigned the number to and instruct them to suspend the associated account and any other accounts linked to the number holder.
- We also block that number on our network. However, some calls may still pass through other networks.
How you can help
If you have been the victim of an abusive or scam call from one of the numbers allocated to Wavecrest then please let us know immediately.
- Complete the form below, or by email to complaints@wavecrest.com quoting the number that called you and any other details, including whether you are happy for us to reply direct to you.
- We urge you to contact Action Fraud (https://www.met.police.uk/advice/advice-and-information/fa/fraud/action-fraud/) with the details of the call and state that you have been in touch with Wavecrest, so they can contact us and we can give them as much information as we hold about the calls, numbers and the companies involved.
