Resources
Wavecrest is a team of voice fanatics passionate about the unique power of voice technology to connect customers and companies. With over 20 years of industry experience, we have deep expertise and strong opinions. Explore, read, and let us know what you think.
Why fixing KYC is key
When it comes to telecoms, trust is paramount. Part of the unique power of voice is that it can help establish empathy and build trust regardless of distance. But this also means that voice can be a potent tool for those looking to scam or defraud others.
Read more >The ticking “voice bomb” for global cloud providers
According to Allied Market Research, the global cloud services market was valued at $551.8bn in 2021, with estimates that it will quintuple in size to $2.5 trillion by 2031.
Read more >Confronting our collective failure head-on
Fraud is the big challenge for today’s voice industry. I wrote about that in my last post. But today I want to be more specific about what this fraud consists of, and why we need to hold up our hands and admit our collective failings as an industry. We need to distinguish between two different types of voice fraud.
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Voice You Can Trust
Speaking to telecoms operators and cloud communications providers, there’s one issue we hear about more than any other in the sector: fraud. Fraud has become such a problem for the voice industry globally that we fear it threatens our collective future.
Read more >Managing voice in an AI world
As telecoms enters an era dominated by AI, the voice landscape is undergoing a seismic shift. That brings with it risks as well as opportunities, and we think it demands a more strategic approach to managing voice services.
Read more >Our green tick future
Everyone in the international voice industry knows that fraud is a huge problem. We rarely go long without hearing about new stats on scams and spoofs, lost revenue, and declining consumer trust in the calls they receive.
Read more >Six ways to bring trust back to voice calling
At Wavecrest, we believe there’s a collective need to tackle the voice industry’s issues with trust and security. The industry needs to act and we must be proactive, rather than waiting for regulators to impose solutions.
Read more >Spotlight on voice in emerging markets
When Mark Zuckerberg said that the future of the telco and mobile market would be built in Africa, he certainly wasn’t wrong.
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