Resources
Wavecrest is a team of voice fanatics passionate about the unique power of voice technology to connect customers and companies. With over 20 years of industry experience, we have deep expertise and strong opinions. Explore, read, and let us know what you think.
Choosing the right partner to go International
Choosing the right partner has never been more challenging but our industry collectively needs to focus on transparency, trust and processes that bring safety back to the consumer.
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Are US telcos surcharged?
Origin-based rating (OBR) was introduced to reset the financial balance between different countries within the EEA. As the US isn’t an expensive destination, US telcos typically don’t expect to be classed as an expensive origination so are they surcharged?
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Surcharge Shocks
In today’s telecoms landscape, international calls are burdened with unforeseen costs, thanks to origin-based rating (OBR). If you’re not in control of when and how surcharges apply to your traffic, you might end up paying up to 300 times the expected rate, escalating bills to catastrophic levels.
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Comms Business: Reweaving the fabric of voice
The underlying fabric of the global voice market is being exploited by fraudsters. Andrew Bale, CEO, Wavecrest, talks to Comms Business about how his company is primed to tackle the issue.
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The LATAM telco landscape: a Q&A guide
The Latin American region (LATAM) is one of the most interesting parts of the world in the telecoms sector right now. At Wavecrest, we’re taking a different approach and proactively building out our presence in LATAM – as part of our unrivalled global coverage offering.
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Blending talent and skills
Our goal at Wavecrest is to build a brand-new relationship between cloud communications providers and telecoms operators – the two key parts of the voice ecosystem today.
Read more >Why fixing KYC is key
When it comes to telecoms, trust is paramount. Part of the unique power of voice is that it can help establish empathy and build trust regardless of distance. But this also means that voice can be a potent tool for those looking to scam or defraud others.
Read more >The ticking “voice bomb” for global cloud providers
According to Allied Market Research, the global cloud services market was valued at $551.8bn in 2021, with estimates that it will quintuple in size to $2.5 trillion by 2031.
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